Refund And Return

Order Cancellation

Within 24 hours after placing your order, you can cancel the order, we will refund 100% of your order value.

Returns and Refunds

We accept refunds and returns for defective and non-defective products

We accept returns for 30 days from the time the customer receives the Items.

To complete your return, we require your order number.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

If the item is lost due to an invalid address provided by the client, we are not responsible and do not offer refunds.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card. This refund will take time, depending on your card issuer.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@aquapetslove.com

Exchanges

We offer hassle-free replacements for any reason—no questions asked. If you’d like to exchange your item for the same product, please email us at contact@aquapetslove.com.

Shipping

Place items in a box with email confirmation or original receipt and a note detailing what you would like us to do to remedy your situation. We cannot process an exchange or refund without your receipt.

The return shipping cost will be covered by aquapetslove.com